Privacy Policy

Privacy Policy
Furnished4Less
furnished4less.co.uk
Last updated: May 2026

1. Who We Are
Furnished4Less ("we", "us", "our") is a furniture and home goods retailer operating at furnished4less.co.uk, based in South Wales, UK. We are the data controller for the personal information you provide to us.
For any privacy-related queries, contact us at: sharon@furnished4less.co.uk

2. What Information We Collect
We may collect and process the following personal data:

Identity & contact data — name, email address, phone number, delivery and billing address
Transaction data — details of purchases, payments, and order history
Technical data — IP address, browser type, device information, pages visited, and time spent on site (collected via cookies)
Communications data — messages you send us via contact forms or email
Marketing preferences — your opt-in/out choices for marketing communications

We do not collect or store payment card details directly. Payments are processed securely by our payment provider (e.g. Wix Payments / Stripe / PayPal).

3. How We Use Your Information
We use your personal data for the following purposes:
PurposeLegal BasisProcessing and fulfilling your ordersContract performanceSending order confirmations and delivery updatesContract performanceResponding to enquiries and customer serviceLegitimate interestsPreventing fraud and ensuring site securityLegitimate interestsImproving our website and servicesLegitimate interestsSending marketing emails (if opted in)ConsentComplying with legal obligationsLegal obligation

4. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. These include:

Essential cookies — required for the site to function (e.g. shopping cart)
Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics / Wix Analytics)
Marketing cookies — used to show relevant adverts (only if you consent)

You can manage your cookie preferences via the cookie banner on your first visit, or through your browser settings at any time.

5. Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties where necessary:

Delivery couriers — to fulfil and deliver your order
Payment processors — to handle secure transactions
Wix.com — our website platform provider (data may be stored on their servers)
Email/marketing platforms — only if you have opted in to marketing
Legal authorities — if required by law

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above:

Order records — kept for 7 years (HMRC requirement)
Customer accounts — retained while active; deleted within 12 months of account closure on request
Marketing data — removed promptly on unsubscribe or withdrawal of consent


7. Your Rights
Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — request deletion of your data ("right to be forgotten")
Restriction — ask us to limit how we process your data
Portability — receive your data in a portable format
Objection — object to processing based on legitimate interests or for direct marketing
Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, contact us at sharon@furnished4less.co.uk
We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk | 0303 123 1113.

8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our site is hosted on Wix, which maintains industry-standard security protocols.

9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

10. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version. Continued use of the site after any changes constitutes acceptance of the updated policy.

11. Contact Us
Furnished4Less
furnished4less.co.uk
📧 sharon@furnished4less.co.uk
📍Pontypool,South Wales, UK